Privacy Policy

Last Updated: September 2026

GaztroPlus respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, communicate with us, or interact with our advertisements.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you place an order, contact us, subscribe to updates, or interact with our services.

This may include:

• Full name

• Phone number

• Email address

• Billing and shipping address

• Order and purchase information

• Payment method information

• Customer service communications

Payment card or banking information may be processed directly by our authorised payment service providers. We do not intentionally store complete payment card details on our website.

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser and device information

• Pages visited

• Referral source

• Date and time of visit

• Website interactions

• Shopping cart and purchase events

• Cookie and similar technology identifiers

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders

• Arrange delivery and shipping

• Provide customer support

• Respond to enquiries

• Process payments and refunds

• Manage warranties, returns, or promotional offers

• Improve our website, products, and customer experience

• Measure website and advertising performance

• Prevent fraud, abuse, and unauthorised transactions

• Send marketing communications where permitted and where you have provided the appropriate consent

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the website, remember user preferences, understand website usage, and measure advertising performance.

These technologies may include tools provided by third-party platforms such as Meta and other analytics or advertising providers.

Cookies may help us understand activities such as:

• Website visits

• Product page views

• Add-to-cart activity

• Checkout activity

• Completed purchases

Where required, you may manage or disable cookies through your browser settings or the cookie preferences provided on our website.

Disabling certain cookies may affect some website functions.

4. Meta Pixel and Advertising Technologies

We may use Meta Business Tools, including the Meta Pixel and/or Conversions API, to measure the effectiveness of our advertisements and understand how visitors interact with our website.

Depending on your browser settings, cookie preferences, and applicable permissions, information shared for advertising measurement may include technical identifiers and standard website events such as page views, product interactions, checkout events, and purchases.

We do not intentionally use Meta advertising tools to collect or transmit sensitive personal information such as medical diagnoses, health conditions, symptoms, medication information, or other sensitive health-related information.

Information collected by Meta is also subject to Meta’s own privacy policies and terms.

5. Health-Related Information

GaztroPlus does not require customers to provide medical diagnoses or sensitive health information in order to purchase products through this website.

Please avoid submitting unnecessary confidential medical information through website forms, order notes, or other general website fields.

If you voluntarily contact our customer support team regarding health-related matters, such information will only be handled as reasonably necessary to respond to your enquiry and should not be used for advertising targeting purposes.

6. How We Share Information

We may share necessary personal information with trusted service providers who assist us in operating our business, including:

• Payment processors

• Courier and delivery providers

• Website hosting providers

• E-commerce service providers

• Customer communication platforms

• Analytics providers

• Advertising platforms

• Fraud prevention and security providers

These parties may only receive information reasonably necessary to perform their respective services.

We do not sell your personal information to advertisers.

7. Order and Payment Information

Information submitted during checkout is used primarily to process your purchase, verify payment, fulfil your order, provide customer service, and maintain appropriate transaction records.

Third-party payment gateways may process payment information according to their own privacy and security policies.

8. Marketing Communications

Where permitted, we may contact you with information regarding promotions, new products, special offers, educational content, or other GaztroPlus updates.

You may unsubscribe from marketing communications at any time through the unsubscribe method provided in the relevant communication or by contacting us.

Transactional communications relating to an existing order may still be sent where necessary.

9. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorised access, disclosure, misuse, alteration, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

• Completing transactions

• Customer support

• Accounting and record keeping

• Legal and regulatory obligations

• Fraud prevention

• Resolving disputes

Information that is no longer required may be securely deleted, anonymised, or otherwise disposed of where appropriate.

11. Your Choices and Rights

Depending on applicable laws, you may have the right to request access to, correction of, or updates to certain personal information held about you.

You may also request to stop receiving direct marketing communications from us.

To make a privacy-related request, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

12. Third-Party Websites

Our website may contain links to external websites or services.

GaztroPlus is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

13. Children’s Privacy

Our website and products are not intended to knowingly collect personal information directly from children without the involvement of a parent or legal guardian.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technologies, or legal requirements.

The latest version will be published on this page together with the updated revision date.

15. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how your personal information is handled, please contact:

ZN Capital Sdn. Bhd.
Brand: GaztroPlus

Address: 156, Jalan 20/7, Taman Paramount, 46300 Petaling Jaya, Selangor, Malaysia
Phone: 014-576 6527
Email: zngastroplus@gmail.com